Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a Shimatter Support request from the options provided.
Other Type of Inquiry
Click here if you have any other type of inquiry
Required fields are marked with an asterisk*
{"xsrfToken":"ec96005853fa57842007a80d9a461726fcdb79f3_lout","branding":{"id":"3","key":"shimsup","name":"Shimatter Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/5","theme":{"headerBGColor":"#3fae29","headerLinkColor":"#ffffff","headerLinkHoverColor":"#55d13d","headerLinkHoverBGColor":"#55d13d","headerBadgeColor":"#55d13d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Shimatter Customer Support","sharedPortalName":"Shimatter Customer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Shimatter Customer Support","sharedPortalName":"Shimatter Customer Support","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"ja-JP":{"helpCenterTitle":"シマッターカスタマーサポートへようこそ","sharedPortalName":"シマッターカスタマーサポート","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5bb939","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"shimsup","projectId":10301,"serviceDeskId":3,"name":"Shimatter Customer Support","description":"<p>Welcome! You can raise a Shimatter Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"24","name":"Inquiry to Contract","descriptionHtml":"","callToAction":"Inquiry to Contract","introHtml":"<p>Click here if you have any inquiry to contract application, contract addition, and contract update.</p>","icon":10533,"iconUrl":"https://aspros.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[7],"key":""},{"id":"27","name":"Inquiry to Defect","descriptionHtml":"","callToAction":"Inquiry to Defect","introHtml":"<p>Click here if you have found defect looking phenomenon.</p>","icon":10539,"iconUrl":"https://aspros.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[7],"key":""},{"id":"25","name":"Inquiry to New Application","descriptionHtml":"","callToAction":"Inquiry to New Application","introHtml":"<p>Click here if you are considering new contract application.</p>","icon":10527,"iconUrl":"https://aspros.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[7],"key":""},{"id":"23","name":"Inquiry to Operation and Access","descriptionHtml":"","callToAction":"Inquiry to Operation and Access","introHtml":"<p>Click here if you have any inquiry to operation and access</p>","icon":10530,"iconUrl":"https://aspros.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[7],"key":""},{"id":"26","name":"Other Type of Inquiry","descriptionHtml":"","callToAction":"Other Type of Inquiry","introHtml":"<p>Click here if you have any other type of inquiry</p>","icon":10526,"iconUrl":"https://aspros.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[23,24,25,27,26]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SHIMSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzQwY2U1OC02MmQ2LTRlMDMtYWVhZi0yYmE5NzhhZDQyZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE2Njg0MjIzOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzY0NjM2MjIsIm5iZiI6MTc3NjQ2MjQyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.FeX6iPp0xWVcBggp348I__YYCL6cJVF3oqiAWNEN9k0","targetCollection":"upload-user-collection-166842238","endpointUrl":"https://api.media.atlassian.com","clientId":"4340ce58-62d6-4e03-aeaf-2ba978ad42e0","tokenDurationInMins":20}},"reqCreate":{"id":26,"projectId":10301,"issueType":{"id":"10200","name":"Support"},"form":{"name":"Other Type of Inquiry","descriptionHtml":"","callToAction":"Other Type of Inquiry","intro":"<p>Click here if you have any other type of inquiry</p>","instructions":"","icon":10526,"iconUrl":"https://aspros.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Inquiry Details","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attached File","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/26","calendarParams":{"firstDay":0,"date":"2026-04-18T06:47:02+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzQwY2U1OC02MmQ2LTRlMDMtYWVhZi0yYmE5NzhhZDQyZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE2Njg0MjIzOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzY0NjM2MjIsIm5iZiI6MTc3NjQ2MjQyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.FeX6iPp0xWVcBggp348I__YYCL6cJVF3oqiAWNEN9k0","targetCollection":"upload-user-collection-166842238","endpointUrl":"https://api.media.atlassian.com","clientId":"4340ce58-62d6-4e03-aeaf-2ba978ad42e0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}